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The Premier and Mayor Show

Premier Helen Zille and Mayor Patricia De Lille will be live on Heart FM every last Monday of the month to answer your questions.

This will be your platform to suggest how we can make progress possible together, and where you think they can improve.

From 2 – 3PM, you’ll be able to call in live on-air, send your queries via SMS on 33841, or leave your message on the IVR line at 021 406 8989

Brought to you by the City of Cape Town and the Western Cape Government – Working to make progress possible. Better together.

City of Cape Town contact numbers
As a well-run City, Cape Town has numerous channels of communication that residents can use to contact the City in order to report service delivery faults.

Telephone (call centres):
Call 0860 103 089

This number can be used for all service requests relating to solid waste, electricity, water, roads and storm-water and parks. The number can also be used for all accounts and general enquiries such as motor vehicle registration and traffic fines. Free call lines

Drug Help line:
Call 0800 43 57 48

SMS 31220 for all electricity service faults
SMS 31373 for water and sewer service faults (Other service requests are accepted)
You can now SMS your ID number, followed by a space and then your surname, to 44108 for a status update on your housing application. Standard SMS rates apply

 Email: to report all service faults to report electricity service faults to report water and sewer service faults

Web (e-Service requests):
Log onto the City’s website –
Choose the “Service Requests” option on the left-hand side of the screen.
Follow the prompts.
– Facebook
– Twitter @CityofCT
– SmartCape access points at all libraries

Western Cape Government contact details

Call us on: 0860 142 142
7am – 7pm Monday to Sunday

Email: service@westerncape.go
SMS: Send ‘Help’ to 31022
Please Call Me: 079 769 1207 Fax: 021 483 7216

Twitter: @WesterncapeGov




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